General enquiries : 0800 170 1177
Monday to Friday between 8:00 AM and 8:00 PM, Saturday 9:00 AM to 5:00 PM (excluding Bank Holidays).
Digital Health Solutions : 0800 612 3006
(FreeStyle LibreLink, LibreLinkUp and LibreView)
Opening Times: 08:00 – 17:30, Monday to Friday (excluding bank holidays)
E-mail us on ADChelpuk@abbott.com
We are currently experiencing a high volume of email enquiries and it may take a little longer than usual for us to reply to you. If your enquiry is urgent, please call us instead on 0800 170 1177.
(please include your full name, address including postcode and telephone number) If you have any questions about your meter, the Abbott Diabetes Care customer services team is here to help. We are committed to providing you with the help and reassurance you expect. As well as answering queries on any Abbott Diabetes Care product, we can assist you with:
- Life-time guarantee, including meter replacement*
- Easy-to-follow user guides and monitoring diaries to help manage your blood glucose
- General diabetes literature
*This does not apply to FreeStyle Libre, FreeStyle Navigator or FreeStyle Navigator II
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